Start below and we'll try to sort it out on the spot. If we can't, you'll get a real person — not a queue.
Pick whatever's closest. You can go back at any point.
$15 AUD per active person per month, plus GST ($16.50 including GST). That's anyone on your team list marked active or onboarding — employees and subcontractors count the same.
It winds down gradually — nothing dramatic happens on day one:
Your business records are never held hostage over a billing problem.
14 days, full functionality, no card required. When it ends the app becomes read-only until you subscribe — everything you entered during the trial is still there and still yours.
Yes. Connect your own Stripe account in Settings → Payments and a pay-by-card link appears on your invoices.
Any time. There's a full export in the app, and it deliberately keeps working even when a subscription has lapsed — so a billing problem can never trap your records.
No. We don't sell your data, share it with advertisers, or use it to train machine-learning models. It's yours. See the Privacy Policy for the full detail.
When you link with another SuiteMate business to exchange purchase orders, they see:
They cannot see your other clients, your invoices, your team, your rates, your other jobs, or the rest of your schedule.
In Australia. Every table enforces row-level security keyed to your company, so a query from your account is physically incapable of returning another business's rows — that's enforced by the database, not just the app code.
A second theme — dark navy with neon accents. Same app, different look. Flick it on when the week's nearly done. The toggle is in the app header, and on this page too.
Your records are yours. You can have them back, or have them gone, and you don't need a reason for either.
Before you delete anything, export it. On the web at app.suitemate.com.au, go to Settings → Export your data and you'll get your clients, jobs, quotes, invoices and timesheets as spreadsheets. Export keeps working even if your subscription has lapsed. Once your data is deleted it cannot be recovered.
Email info@suitemate.com.au from the address you sign in with, with “Delete my account” in the subject line. Or use the form below and choose Logging in / accounts. Tell us whether you want:
If you want the 90-day grace period skipped and your data removed immediately, say so in your email and we'll do that instead.
You don't have to delete everything. If you want specific data gone — old site photos, a worker's records after they've left, particular clients or jobs, your clock-on location history — email info@suitemate.com.au and say what you want removed. Owners and admins can also delete most records directly in the app. The same timeframes apply: gone from live systems on request, out of encrypted backups within 35 days.
Australian tax law requires us to retain invoices and payment records for your subscription for seven years. That's our own billing history — what you paid us — not your business's records, and it isn't used for anything else. Everything else goes.
There's no charge for any of this. Note that cancelling a subscription is not the same as deleting an account: if you simply stop paying, SuiteMate goes read-only and your data stays put. See our Privacy Policy for the full detail.
Goes straight to info@suitemate.com.au — a real inbox, read by a real person.
Prefer to write it yourself? Email info@suitemate.com.au directly.