Delete your data
You can ask us to delete your account, or just part of your data, at any time. There is no form to hunt for and no charge — send one email and we will take it from there.
How to make a request
Email us from the address on your SuiteMate account:
info@suitemate.com.auTell us whether you want your whole account deleted or specific data removed (for example your site photos, or your location history). If you are not sure, just say what you want gone in your own words.
We acknowledge every request within 5 business days and complete it within 30 days. We will confirm in writing when it is done.
Who can ask for what
SuiteMate is used by businesses to run their work, so who controls a record depends on who put it there. This matters for deletion requests:
| If you are… | You can request | Who to ask |
|---|---|---|
| A SuiteMate customer — you subscribe and your business owns the account | Deletion of your account and everything in it | Us, at the address above |
| A worker whose employer gave you a login | Deletion of your personal login, and of data about you such as your location history or signature | Your employer first — they control the records. Contact us if they cannot help and we will assist them. |
| A client or contact whose details a business entered | Deletion of your details from that business's records | The business you dealt with. We cannot release or alter their records for you, but we will help them action it. |
What gets deleted
When an account is deleted, we remove from our production systems:
- Your login and profile — name, email address, phone number
- Timesheets, including clock-on location coordinates
- Site photos and any files uploaded to jobs
- Signatures, signed documents, certificates and licence records
- Chat messages and client communication notes
- Clients, quotes, jobs, invoices and inventory belonging to the account
- Push notification tokens for your devices
How long it takes
- Within 30 days — we action your request and confirm it.
- 90 days — after an account is closed we hold the data so you can change your mind or finish an export, then delete it from production. Ask us and we will delete it immediately instead.
- Up to 35 days — deleted data may persist in encrypted backups before those backups are overwritten. It is not restored or used in the meantime.
What we have to keep
Two things survive a deletion request, and we would rather say so plainly than surprise you later:
- Subscription invoices and payment records — kept for seven years, as Australian tax law requires.
- Records a business must keep by law — employee records and safety documentation carry their own retention periods under work health and safety and employment law. Where your employer is required to keep something, we keep it for them.
Deleting the app is not the same thing
Uninstalling the mobile app removes the copy of data cached on your phone and stops push notifications, but it does not delete your account or the records held on our servers. Email us if that is what you want.
Export before you delete
Deletion is permanent. SuiteMate includes a full export function that keeps working even if your subscription has lapsed, so take a copy of anything you want to keep before asking us to delete it.
Other ways to reach us
- Email — info@suitemate.com.au
- Post — Privacy Officer, Fermiware Pty Ltd, 7 Conley Avenue, Lake Conjola NSW 2539
If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner: oaic.gov.au, 1300 363 992, or GPO Box 5218, Sydney NSW 2001.